Return & Exchange Policy

oyotto offers a 14-day return or exchange policy on most items to ensure your complete satisfaction. However, please be aware that sales and discounted items can only be exchanged and are not eligible for return.


Returns & Exchanges Process:

  • Please contact us first, customer service email:
  • We will provide our return address.
  • Please attach the order number, your email and return or exchange reasons on the return note, and ship it with your items together back to our warehouse.
  • We will process refund or exchange in 1-7 workdays after we confirmed receiving your parcel.

PS:  Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble. 
Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.

Non-returnable & Non-refundable Products:

  • Sales and discounted items
  • Used or turned on products
  • Opened underwear or adult products
  • Items received more than 14 days ago

Return Requirements:

  • Items must be unused, undamaged, and in their original packaging
  • Return address provided by customer service email:
  • Include name, phone number, address, and a copy of the invoice/receipt with the return

Exchange Requirements:

  • Unshipped orders: Contact customer service to replace products, email:
  • Signed orders: Products must meet returnable standards, contact customer service for return address

Refund Processing Time:

  • Refund will be processed within 7 working days of receiving the returned package
  • Refund will be issued to the original payment card
  • Refund arrival time depends on payment method (24 hours for Paypal, 7-15 business days for credit cards)

Shipping Costs:

  • Postage is dependent on logistics company in your area
  • Freight, taxes, and insurance are non-refundable
  • oyotto is not responsible for any return or exchange costs

If you have any questions or need more information about our return policy, please contact us at Our team is friendly and helpful and will be happy to assist you. We're here to help!


Customer Service Email:

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