Return and Warranty Policy

Guangzhou Zhongmeng E-commerce Co., Ltd.

Returns

At Guangzhou Zhongmeng E-commerce Co., Ltd., we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 30 days of receipt for a full refund or exchange, subject to the following conditions:

1. Eligibility: Items must be unused, in their original packaging, and with all tags attached.

2. Return Process: To initiate a return, please contact our customer service team at [customer service email] to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.

3. Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or an error occurred on our part.

4. Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 5-7 business days.

Warranty

We stand behind the quality of our products. Our warranty covers defects in materials and workmanship for a period of [specify warranty period, e.g., one year] from the date of purchase. The following conditions apply:

1. Coverage: The warranty covers repairs or replacements for defective items. It does not cover damage caused by misuse, accidents, or normal wear and tear.

2. Claim Process: To file a warranty claim, please contact our customer service team at [customer service email] with your order number and a description of the defect. We may request photos to assist in the evaluation.

3. Resolution: If your claim is approved, we will either repair the item or send a replacement at no cost to you.

Contact Us

If you have any questions regarding our return or warranty policies, please feel free to contact us at oyottofficial@gmail.com